Warm and caring
Gentle attention tailored to each cat’s personality.
Owner & cat carer
Meet Lois Tucker
The friendly face behind West End Cattery.
A genuine love for cats
Care that feels personal
Lois understands that leaving a much-loved cat in somebody else’s care is a big decision. Her aim is to make every guest feel secure, comfortable and settled while giving owners reassuring, friendly service.
With only eight units, West End Cattery is deliberately small. This gives Lois time to get to know each cat, follow their usual routine and notice the little things that help them feel at home.
Ask about a stayFeline focused
A calm environment centred on cats and their wellbeing.
Competence and training
Knowledge, practical experience and training records are maintained in line with statutory cat-boarding guidance.
Qualified, knowledgeable and experienced
How Lois is prepared to care for your cat
Lois holds relevant animal-care qualifications, including Ofqual-regulated Level 2 and Level 3 training, and has the knowledge, practical experience and specialist training needed to care for cats safely and confidently.
Cat welfare and normal behaviour
Safe handling of nervous or difficult cats
Recognising illness, injury, pain and distress
Animal first aid
Feeding and food preparation
Cleaning and hygiene
Infection prevention and disease control
Administering medication safely
Emergency procedures, fire safety and evacuation
Using quarantine and isolation facilities
Preventing cats from escaping
Qualifications and specialist training
Lois’s professional training
Lois’s qualifications and completed training include:
- Relevant Ofqual-regulated Level 2 animal-care qualification
- Relevant Ofqual-regulated Level 3 animal-care qualification
- Feline first aid
- Animal welfare and cat behaviour
- Infection control and cattery hygiene
- Fire safety, emergency evacuation and manual handling
Her knowledge is supported by practical experience caring for cats and ongoing professional development.
Professional standards
Knowledge put into practice
Lois applies her training to daily welfare checks, individual feeding and medication instructions, safe handling, hygiene, disease prevention, emergency procedures, secure accommodation and the correct use of quarantine and isolation facilities.
Qualification certificates and training evidence are retained as part of West End Cattery’s professional records.
Training evidence
Lois’s certificates
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Level 2 animal care
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Level 3 animal care
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Feline first aid
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Cat welfare & behaviour
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Infection control & hygiene
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Fire safety & evacuation
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Licensing and good practice
Requirements before and during operation
West End Cattery’s compliance file should include the following licences, records and written procedures.
Dover District Council animal-activity licence
Council premises inspection
Planning permission, or written confirmation that it is not required
Suitable business and public-liability insurance
Written staff-training policy, reviewed every year
Training and qualification records
Emergency, fire and evacuation plan
Cleaning, feeding and infection-control procedures
Quarantine and isolation procedure
Veterinary agreement and emergency contact arrangements
Customer records, vaccination evidence and medication instructions
Official information:GOV.UK cat-boarding guidanceDover District Council animal licensing